West Coast Vinyl windows' lifetime warranty is non-existant
I paid $11,000 to install windows and a sliding door in the home I bought last year.The sales guy was great, even volunteering to help me with yard work.
However, once they got my check after installation, the company and the salesman disappeared. First, I was eligible for a $500 energy rebate from my local utility. I called a dozen times, talking to several different departments and multiple people (and cities), including my salesman, to get the necessary paperwork, and never did get it. I had one woman tell me twice she was sending it AND emailing it to me.
Never showed up. I finally gave up after two months. Now, the latch on my slider is sticking and not unlocking. I called the company; they told me they would have their local repairman contact me.
He called once, while I was at work, and left his name and number. Since then, I have called him THREE times to set up an appointment. He hasn't called me back. It's been two weeks since he first called.
If I pass the one year mark of installation, then I have to pay a $100 service charge for the call. Great customer service, folks. I should have spent $3000 on windows at my local big box home improvement center to have vinyl windows installed.
I spent $300 on an exterior door from them, and they've called 3 times to make sure I'm happy with the install and if there's anything further they can do.Don't spend your money on West Coast Vinyl, based in Tacoma, WA.
Monetary Loss: $11500.